Shipping support

We charge on chargeable weight — the greater of actual weight and dimensional weight (length × width × height ÷ divisor). Surcharges for remote or mountain zones, COD collection, fuel and tax are shown separately in the quote.

COD is available on domestic Nepal shipments with COD-enabled services and zones. Collected amounts are settled to the seller after delivery confirmation.

Report it within 7 days of the last tracking scan. Insured shipments are compensated up to the declared value; uninsured shipments up to the carrier's standard liability.

Pickup is requested when you create a shipment in Seller Central. Our dispatch team assigns a driver and you receive the pickup window by notification.