Privacy Policy

Taleju Marketplace (“Taleju”, “we”, “our”, “us”) respects your privacy. This Privacy Policy explains how we collect, use, store, share and protect your personal information when you visit talejuhub.com or use any of our services.

By using the Platform, you consent to the practices described in this Privacy Policy. Please also read our Terms & Conditions.

We may collect the following types of information:

• Account information: name, email address, phone number, password hash, profile photo and account type (buyer, seller, partner, employee, etc.).
• Identity and business verification: PAN, VAT, citizenship, passport, business registration, driver’s license and other documents submitted for verification.
• Transaction information: orders, bookings, payments, payouts, refunds, shipping addresses and billing details.
• Device and usage data: IP address, browser type, device identifiers, pages visited and interactions with the Platform.
• Location data: pickup, delivery or service addresses you provide.

We use your information to:

• Create and manage your account;
• Process orders, bookings, payments, payouts and deliveries;
• Verify identity and business documents;
• Provide customer support and resolve disputes;
• Improve the Platform and personalize your experience;
• Comply with legal obligations and prevent fraud or abuse.

We use cookies and similar technologies to keep you signed in, remember your preferences, understand site usage and support security. You can control cookies through your browser settings.

We do not sell your personal information. We may share it with:

• Sellers and service providers: to fulfill orders and bookings (for example, shipping addresses with delivery partners).
• Payment processors: eSewa, Khalti, Fonepay, ConnectIPS, card networks, PayPal and banks, as needed to process transactions.
• Legal authorities: when required by law, court order or to protect our rights, users or the public.

Your data is stored on secure cloud infrastructure. We use encryption in transit, access controls, row-level security and regular audits to protect your information. However, no online service is completely secure, and you share information at your own risk.

You may access, update or delete certain account information from your profile settings. You may also request a copy of your data or ask us to correct inaccurate information by contacting support.

The Platform is not intended for children under 16. We do not knowingly collect personal information from children under 16. If you believe we have done so, please contact us so we can remove the information.

We may update this Privacy Policy from time to time. We will notify you of material changes through the Platform or by email. Continued use after changes means you accept the revised policy.

Questions about this Privacy Policy can be sent via our support page or by writing to Taleju Marketplace, Kathmandu, Nepal.